Privacy Policy

1. Overview

Skytronic Labs, Inc. ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

Our Privacy Principles

Privacy by Design

We build privacy considerations into every aspect of our platform and services from the ground up.

Minimal Data Collection

We only collect information that is necessary to provide and improve our educational services.

User Control

You maintain control over your personal information with easy-to-use privacy controls and settings.

Strong Security

We implement industry-leading security measures to protect your information from unauthorized access.

Compliance & Certifications

GDPR Compliant

Full compliance with European data protection regulations

CCPA Compliant

California Consumer Privacy Act compliance

SOC 2 Type II

Annual security and availability audits

ISO 27001

Information security management certification

2. Information We Collect

We collect information to provide better services to our users. The information we collect falls into several categories:

📋 Account Information

When you create an account, we collect:

Full name and email address
Password (encrypted and hashed)
Phone number (optional)
Profile photo (optional)
Educational background and experience level
Career goals and interests
Time zone and preferred language

💳 Payment Information

For course enrollment and payments:

Billing name and address
Payment method details (processed securely by Stripe)
Transaction history and receipts
Tax identification information (if applicable)

We never store complete credit card numbers. All payment processing is handled securely by our PCI-compliant payment processors.

📚 Learning Data

To track your progress and improve our courses:

Course enrollment and completion status
Quiz and assignment scores
Video watch time and engagement metrics
Project submissions and code repositories
Forum posts and peer interactions
Study habits and learning preferences
Feedback and course evaluations

🌐 Technical Information

Automatically collected when you use our services:

IP address and geographic location
Browser type, version, and language settings
Operating system and device information
Screen resolution and device capabilities
Referring website and page URLs
Pages visited and time spent on each page
Search queries and click patterns
Network and connection information

📞 Communication Data

When you contact us or participate in our programs:

Support ticket contents and attachments
Live chat conversations
Phone call recordings (with consent)
Email correspondence
Survey responses and feedback
Video conference recordings (with consent)
Community forum posts and comments

💼 Career Services Data

For job placement and career support:

Resume and portfolio information
Employment history and references
Salary expectations and job preferences
Interview feedback and assessments
Job application tracking
Professional networking connections
Career milestone achievements

How We Collect Information

Directly from You

Information you provide when registering, updating your profile, or contacting us

Automatically

Technical data collected through cookies, analytics, and platform usage

Third Parties

Limited data from trusted partners, social media, and public sources

Other Users

Information shared through referrals, testimonials, or collaborative features

3. How We Use Your Information

We use your information to provide, maintain, and improve our educational services. Here's how:

🎓 Educational Services

Delivering course content and materials
Tracking your learning progress and achievements
Providing personalized learning recommendations
Issuing certificates and credentials
Facilitating peer-to-peer learning and collaboration
Offering technical support and troubleshooting

💼 Career Support

Providing career counseling and guidance
Matching you with relevant job opportunities
Facilitating connections with hiring partners
Offering resume and portfolio optimization
Conducting mock interviews and skill assessments
Tracking job placement success rates

📊 Platform Improvement

Analyzing usage patterns to improve user experience
Developing new features and course content
Conducting A/B tests and performance optimization
Identifying and fixing technical issues
Enhancing security and fraud prevention
Measuring course effectiveness and student outcomes

📢 Communication

Sending course updates and announcements
Providing customer support and assistance
Delivering personalized learning tips and resources
Notifying you about new courses and features
Sending administrative and transactional messages
Sharing relevant industry news and insights (with consent)

⚖️ Legal and Compliance

Complying with legal obligations and regulations
Protecting against fraud and unauthorized access
Enforcing our terms of service and policies
Responding to legal requests and court orders
Maintaining audit trails and compliance records
Protecting the rights and safety of our users

Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

📝 Contract Performance

Processing necessary to fulfill our contractual obligations to provide educational services

✅ Consent

Processing based on your explicit consent for marketing communications and optional features

⚖️ Legitimate Interest

Processing for our legitimate business interests in improving services and preventing fraud

📋 Legal Obligation

Processing required to comply with applicable laws and regulations

4. Information Sharing and Disclosure

We may share your information in the following limited circumstances:

🤝 Service Providers

We work with trusted third-party service providers who assist us in operating our platform:

Cloud Infrastructure

Amazon Web Services (AWS) - hosting and storage
Cloudflare - content delivery and security
MongoDB Atlas - database services

Payment Processing

Stripe - payment processing and billing
PayPal - alternative payment methods
TaxJar - tax calculation and compliance

Communication Services

SendGrid - email delivery
Twilio - SMS and video conferencing
Intercom - customer support chat

Analytics and Marketing

Google Analytics - website usage analysis
Mixpanel - product analytics
HubSpot - customer relationship management

All service providers are bound by strict data processing agreements and are required to maintain the same level of data protection as we do.

💼 Career Partners

With your explicit consent, we may share relevant professional information with:

Hiring partner companies for job placement opportunities
Recruiters and staffing agencies in our network
Professional networking platforms (LinkedIn, GitHub)
Career development and mentorship programs

You have full control over which information is shared and can opt out at any time.

⚖️ Legal Requirements

We may disclose your information when required by law or to protect our rights:

In response to valid legal requests (subpoenas, court orders)
To comply with applicable laws and regulations
To protect against fraud, abuse, or unauthorized access
To defend our legal rights and interests
To protect the safety and security of our users

🏢 Business Transfers

In the event of a merger, acquisition, or sale of assets:

Your information may be transferred to the acquiring entity
You will be notified of any such transfer
The same privacy protections will continue to apply
You may have additional rights under applicable law

📊 Aggregated Data

We may share aggregated, anonymized data that cannot identify you:

Industry reports and research studies
Course effectiveness and outcome statistics
General demographic and usage trends
Public relations and marketing materials

5. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, use, or disclosure.

🔐 Technical Safeguards

Encryption

All data transmitted using TLS 1.3 encryption
Data at rest encrypted with AES-256
Database-level encryption for sensitive information
Encrypted backups and disaster recovery systems

Access Controls

Multi-factor authentication for all accounts
Role-based access control for employees
Regular access reviews and revocation procedures
Secure password policies and regular rotation

Network Security

Firewalls and intrusion detection systems
DDoS protection and rate limiting
Network segmentation and isolation
VPN access for remote employees

👥 Administrative Safeguards

Employee Training

Regular security awareness training
Privacy and data protection education
Incident response training and drills
Social engineering awareness programs

Access Management

Background checks for all employees
Confidentiality agreements and NDAs
Principle of least privilege access
Regular access audits and reviews

🛡️ Physical Safeguards

Data Centers

SOC 2 Type II certified facilities
24/7 physical security and monitoring
Biometric access controls
Environmental controls and redundancy

Equipment Security

Secure destruction of retired hardware
Encrypted storage on all devices
Remote wipe capabilities
Asset tracking and inventory management

🔍 Continuous Monitoring

24/7 Monitoring

Real-time monitoring of systems, networks, and applications for security threats

Vulnerability Management

Regular security scans, penetration testing, and vulnerability assessments

Compliance Audits

Annual third-party audits for SOC 2, ISO 27001, and other certifications

Incident Response

Comprehensive incident response plan with defined procedures and timelines

Security Reporting: If you discover any security vulnerabilities or have concerns about our security practices, please contact our security team immediately at security@skytroniclabs.com.

6. Your Privacy Rights

You have important rights regarding your personal information. We provide easy-to-use tools and processes to exercise these rights.

Right to Access

Request a copy of all personal information we have about you

Download My Data

Right to Rectification

Correct or update inaccurate or incomplete personal information

Update Profile

Right to Erasure

Request deletion of your personal information (subject to legal requirements)

Delete Account

Right to Restrict Processing

Limit how we use your personal information in certain circumstances

Manage Processing

Right to Data Portability

Receive your data in a structured, machine-readable format

Export Data

Right to Object

Object to processing based on legitimate interests or direct marketing

Object to Processing

How to Exercise Your Rights

🖥️ Self-Service Privacy Dashboard

Access most privacy controls directly from your account settings:

Download your personal data
Update or correct information
Manage communication preferences
Control data sharing settings
Delete specific data types

📧 Privacy Request Form

For complex requests or assistance:

Complete our online privacy request form
Provide verification information
Specify the type of request
Receive confirmation within 48 hours
Get resolution within 30 days

📞 Direct Contact

Contact our Data Protection Officer:

Email: admin@skytroniclabs.com
Phone: 1-800-SKYTRONIC (privacy hotline)
Mail: Skytronic Labs Privacy Team, 123 Tech Street, San Francisco, CA 94105

🌴 California Residents (CCPA Rights)

If you're a California resident, you have additional rights under the California Consumer Privacy Act:

Know

The categories and specific pieces of personal information we collect, use, disclose, and sell

Delete

Deletion of personal information we have collected from you

Opt-Out

Opt-out of the sale of your personal information (we don't sell personal information)

Non-Discrimination

Equal service and pricing, even if you exercise your privacy rights

🇪🇺 European Residents (GDPR Rights)

If you're in the European Economic Area, you can also:

Lodge a complaint with your local data protection authority
Withdraw consent for processing based on consent
Request information about the source of your data
Request information about automated decision-making

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content.

🔗 Third-Party Cookies and Services

We use the following third-party services that may set their own cookies:

Google Analytics

Website usage analytics and reporting

Privacy Policy

Mixpanel

Product analytics and user behavior tracking

Privacy Policy

Intercom

Customer support chat and messaging

Privacy Policy

HubSpot

Customer relationship management and marketing

Privacy Policy

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

📚 Active Account Data

Retention Period: While your account is active and for 3 years after account closure

Includes: Profile information, course progress, certificates, and communication history

💳 Financial Data

Retention Period: 7 years after the last transaction

Includes: Payment records, invoices, and tax-related information

Reason: Required for accounting, audit, and legal compliance purposes

📊 Analytics Data

Retention Period: 26 months

Includes: Anonymized usage statistics and performance metrics

Reason: Used for platform improvement and research

📞 Support Communications

Retention Period: 3 years

Includes: Support tickets, chat logs, and email correspondence

Reason: Quality assurance and ongoing support

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

📧 Email

General Privacy Inquiries:
admin@skytroniclabs.com

📬 Postal Mail

Skytronic Labs, Inc.
Attention: Privacy Team
123 Technology Drive
San Francisco, CA 94105
United States

⏰ Response Commitment

Acknowledgment: Within 48 hours
Simple Requests: Within 5 business days
Complex Requests: Within 30 days
Urgent Security Issues: Within 24 hours

Cookie Preferences

Essential Cookies

Performance Cookies

Marketing Cookies

Table of Contents

Quick Summary

1. Overview

Our Privacy Principles

Privacy by Design

Minimal Data Collection

User Control

Strong Security

Compliance & Certifications

GDPR Compliant

CCPA Compliant

SOC 2 Type II

ISO 27001

2. Information We Collect

📋 Account Information

💳 Payment Information

📚 Learning Data

🌐 Technical Information

📞 Communication Data

💼 Career Services Data

How We Collect Information

Directly from You

Automatically

Third Parties

Other Users

3. How We Use Your Information

🎓 Educational Services

💼 Career Support

📊 Platform Improvement

📢 Communication

⚖️ Legal and Compliance

Legal Basis for Processing (GDPR)

📝 Contract Performance

✅ Consent

⚖️ Legitimate Interest

📋 Legal Obligation

4. Information Sharing and Disclosure

🤝 Service Providers

Cloud Infrastructure

Payment Processing

Communication Services

Analytics and Marketing

💼 Career Partners

⚖️ Legal Requirements

🏢 Business Transfers

📊 Aggregated Data

5. Data Security

🔐 Technical Safeguards

Encryption

Access Controls

Network Security

👥 Administrative Safeguards

Employee Training

Access Management

🛡️ Physical Safeguards

Data Centers

Equipment Security

🔍 Continuous Monitoring

24/7 Monitoring

Vulnerability Management

Compliance Audits

Incident Response

6. Your Privacy Rights

Right to Access

Right to Rectification

Right to Erasure

Right to Restrict Processing

Right to Data Portability

Right to Object

How to Exercise Your Rights

🖥️ Self-Service Privacy Dashboard

📧 Privacy Request Form

📞 Direct Contact

🌴 California Residents (CCPA Rights)

Know